Welcome to Measurement Systems International's Customer Service Department

The MSI Customer Service Department provides their customers with prompt order delivery, fast turnaround time for repairs, and easy access to technical support.

More than organizational charts and policy manuals, the MSI Customer Service Department is based on personal qualities like understanding, availability, professionalism, flexibility, concern and the ability to place oneself in the customer's position.

Factory customer service representatives are ready to assist you from 07:00 to 15:30 Pacific Time at telephone: 800-874-4320 (U.S. and Canada only), 206-433-0199 (all others), fax: 206-674-8594 or Email us. Standard policy is same-day shipment for all stock parts orders that are received prior to 12:00 Pacific time. Next day repair returns can usually be arranged in emergency situations.

For your convenience, MSI maintains a worldwide network of factory-trained representatives dedicated to sales and service of our products. There are currently more than 400 MSI factory trained distributors worldwide. Click here to inquire about the MSI Authorized Distributor nearest you.

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MSI Crane Scale Retrofit opportunities for Enhanced Flexibility - Improved Reliability - Significant Cost Savings
Upgrade your existing MSI-4260, 4300 or 6260 Crane Scales to a wireless weighing system with MSI Retrofit Kits.
Click on the scale of choice below to view the respective retrofit information sheet.

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Register your new MSI equipment online today!
To ensure immediate activation of your MSI Product Warranty, please click on the Product Registration link below and complete the short questionnaire. Click the submit button and we will take care of the rest. Quick and simple!